CMR    Business Goals
Goals : Cost Reduction & New Revenues

Infonox Solutions Provide

  • A flexible "open architecture"for end-to-end transaction processing and management
  • Software plug-ins to enable proprietary devices to connect to services, monitor status and heal themselves
  • A single source solution for all front-end switching. The capability to deliver financial applications to almost any device in the market today

Benefits

  • Reduced cost in delivering more services
  • Ensure that services reach any device - from ATMs to phones
  • Switch any transaction type. Handle any source device and any connectivity
Goals : Optimized Operations and Support

Infonox Solutions Provide

  • Real-time status of your infrastructure - network, applications, databases, devices and web servers all displayed on a single screen or dashboard
  • 24/7/365 access to technical experts through comprehensive call center and browser-based support solutions that merge information from legacy systems to new systems
  • Automated ticket generation and escalation procedures tightly integrated with internal and external service providers and their dispatch systems
  • A 360-degree view of customers and their transaction activity - from origination to settlement
  • Sophisticated risk analysis and management tools to help detect emerging risky situations
  • Reliable, real-time identity verification
  • Empowered branch personnel who serve customers effectively

Benefits

  • High availability for business continuity
  • Improved customer support
  • Reduced Level 1 and Level 2 service calls
  • Speeds up issue resolution on trouble tickets across all vendors
  • Simplifies management of total transaction data
  • Manage risk and reduce fraud
  • Increase security at the ATM to deliver advanced transaction services, such as check cashing
  • Boost productivity of branch offices
Goals : Customer Managed Relationships

Infonox Solutions Provide

  • Robust service channels with more payment instruments
  • Customize products to each customer
  • Industry acknowledged easy to use customer interfaces

Benefits

  • Increased customer convenience and choice
  • Dramatically expanded share of wallet
  • Customer retention
  • Attracts new customers
  • Personalizes the user experience to enable cross-selling opportunities
  • User-friendly and easy to use
  What is CMR?
  CRM vs. CMR
  Business Goals
  The Commodity Magnet
  CMR for Banking
  CMR for Gaming
  CMR for Retail
 
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