Infonox Solutions Provide

• A flexible "open architecture"for end-to-end transaction processing and management
• Software plug-ins to enable proprietary devices to connect to services, monitor status and heal themselves
• A single source solution for all front-end switching. The capability to deliver financial applications to almost any device in the market today

Benefits

• Reduced cost in delivering more services
• Ensure that services reach any device - from ATMs to phones
• Switch any transaction type. Handle any source device and any connectivity

Infonox Solutions Provide

• Real-time status of your infrastructure - network, applications, databases, devices and web servers all displayed on a single screen or dashboard
• 24/7/365 access to technical experts through comprehensive call center and browser-based support solutions that merge information from legacy systems to new systems
• Automated ticket generation and escalation procedures tightly integrated with internal and external service providers and their dispatch systems
• A 360-degree view of customers and their transaction activity - from origination to settlement
• Sophisticated risk analysis and management tools to help detect emerging risky situations
• Reliable, real-time identity verification
• Empowered branch personnel who serve customers effectively

Benefits

• High availability for business continuity
• Improved customer support
• Reduced Level 1 and Level 2 service calls
• Speeds up issue resolution on trouble tickets across all vendors
• Simplifies management of total transaction data
• Manage risk and reduce fraud
• Increase security at the ATM to deliver advanced transaction services, such as check cashing
• Boost productivity of branch offices

Infonox Solutions Provide

• Robust service channels with more payment instruments
• Customize products to each customer
• Industry acknowledged easy to use customer interfaces

Benefits

• Increased customer convenience and choice
• Dramatically expanded share of wallet
• Customer retention
• Attracts new customers
• Personalizes the user experience to enable cross-selling opportunities
• User-friendly and easy to use