With Infonox solutions, banks can reach newer markets such as the ‘unbanked’ with risk management through advanced fraud prevention. Banks can use Infonox’s lifecycle approach to customize loans and financial services for their customers and optimize operational costs.

CMR Opportunities

The Un-banked

"I am an hourly worker-been at the same place for the last 4 years. I get weekly checks from my employer. I don't have a bank account. So I go take my checks to the local pawn service. They charge me $10.00 per check. Every time I have to stand in line, show ID and even though I have been going there for several years, I don't feel they know me.

I wish it were easier to access the money I earn."

Share of Wallet

"I am a professional in the San Francisco bay area. I have 0 debt and good credit history. I have been banking at one of the largest banks in USA. I went in to a mini branch and asked for a Line of Credit, since they charged me insufficient fees two times. I thought I'd save on these out of the blue fees. The teller told me that she will ask the manager to call me. It has been three weeks but no-one called me. I hate calling their 1800 self-service numbers. I find the whole thing so ridiculous. I just want some simple services fast. My bank has all my information, how hard is it to figure out if they can offer me a Line of Credit or not?

After this experience I really don't care about this bank. I'll go to the credit union down the road and get an LOC.

I wish it had been simpler to get what I want."

"My bank offers on-line services, but the services are so few and the site so confusing that I'd rather go to the bank, I don't want to enter my details on-line either. I hate standing in line and talking to strangers. I just want to put in an application for a credit card. How hard is it to give me that option when I go to an ATM?"

Learn how to address these issues for businesses
Self-Service
Full-Service