A Self-Service kiosk is not an ATM and a Kiosk is not ‘just a PC connected to the Internet.’ A good self-service solution is in fact a marketing and service tool that is much broader in scope than the conventional ATM and check out lane products that we are so used to seeing. Most vendors are not selling a solution BUT a mix of products that must be integrated to produce a solution. For example, it is like buying a knocked down automobile that even when assembled perfectly will require a very large maintenance premium. There is no out of the box, self-service product that can map to your business requirements. However, there are solutions that meet your needs. There
are numerous hidden costs in service delivery and there are many moving parts to maintain. Questions around scalability, flexibility, extensibility, reliability, maintainability and availability should be adequately answered before you move forward with a solution strategy:

When in doubt use the F.R.A.M.E.S. analysis:

Ease in modification and adapt to market needs - Flexible
Dependable and Durable - Reliable
Always running - Available
Compliance centric. Issues handled pre-emptively - Monitored
Add new Features, and Services - Extensible
Grow from One to Many to Any - Scalable

Our Products Reflect Our Thinking

Just as you don't want to be commoditized, we cannot afford to be out-dated. For this reason we develop our products to overcome the difficult technology challenges facing the payments industry. We have created a series of innovations in our building blocks that our customers utilize to meet their system objectives. Our acronym for an Infonox based system is 'FRAMES'. Any Infonox network must deliver FRAMES.