First/Second Line Maintenance
First line maintenance refers to basic troubleshooting i.e., set of procedures to help maintain kiosks and/or other devices. First line maintenance can include printer paper replenishment, cash level monitoring, ink replacements and or daily tests as per a pre-determined schedule or using a system of alerts. Second line maintenance refers to repairs and service calls that may involve a software solution for sending alerts to SLM service technicians in case an unexpected problem arises.

Fraud Prevention
Guidelines, strategies, protocols, procedures and management practices that minimize the risk of fraud. Fraud prevention strategies more and more involve the use of technological innovations.

Full Service
Full service is a term that has many different uses. In general the term implies that the customer will receive as much service as is reasonably possible. In the financial world, a checkout at a grocery line or a teller at a bank can be considered full service.

Gaming Kiosk Market
Gaming Kiosk Market refers to the casino market. Casino’s use kiosks to provide a variety of transaction services to patrons, including but not limited to check cashing with or without biometric identification, loyalty cards with biometric enrolment, cash withdrawal, POS debit, credit card and cashless gaming

Hardware Independent Solution
Hardware provides the platform and software provides the solution. Hardware independent solutions are easy to integrate with a wider variety of present and future hardware devices. An HI solution is based on open standards which can be easily integrated and upgrades to the platform are more easily managed.

Identity Management or idM
In a nutshell means the management of a user's credentials and how they might log onto an online web-based system. Infonox uses the service paradigm and denotes idM to mean - a system that delivers personalized, role-based, online, on-demand, multimedia (content), presence-based
services to users and their devices.

ID Scanner
A device that is used to scan an ID and provide the image to the software solution which will record the information on the ID.

Imprinting
Using the embossed information to make an impression on a charge slip.
Integrator or System Integration Digital integration is about ease of use (e.g., xml provides that ability) between systems. Systems integration is the use of software and computer systems to bring together a set of enterprise
computer applications. An integrator is or system integration indicates software that brings together the data and processes involved in a diverse set of enterprise computer applications to increase the overall efficiency of the system as well as enhance ease of use for all users.

Interchange
Sending authorization requests from one host (the acquirer) to another (the issuer) for approval.

Interface Standards
An interface standard is a standard that describes one or more functional characteristics necessary to allow the exchange of information between two or more (usually different) systems or pieces of equipment.

An interface standard may include operational characteristics and acceptable levels of performance.

Interface standards permit command and control functions to be performed using computer systems.

ISO
An ISO is an Independent Sales Organization that represents a Bank or Bank/Processor alliance. The ISO has an agreement to sell the services of the Bank or Bank/Processor alliance, and is allowed to mark up the Fees and sign up merchants (merchant boarding).

These entities are middlemen, as they typically do not perform the services. They typically match the payment services they sell with “Front End” solutions for accepting transactions in order to offer merchants a working system.