Reporting
For the new generation of financial services, providers need real-time access to reports of their transaction data. Unfortunately, most businesses find their data scattered across multiple systems, which are often incompatible with each other. The available reporting systems cannot overcome this shortcoming and most users are unable to truly understand their own data. A wealth of data exists, but its potential can be under utilized.

The main obstacles to effective reporting are the following:
- Limited presentation capabilities and inflexible formats.
- Difficulty in using and analyzing data.
- Difficulty in administration and configuration.

ReportNox™ from Infonox confronts and overcomes these limitations.

Retail Kiosk Market
The retail kiosk market refers to kiosks providing a variety of transaction services including but not limited to cell phone top-ups, debit and credit card withdrawals, bill payments, biometric customer enrollment for loyalty programs, discount coupons and customer identification. The retail kiosk market includes malls, grocery chains, car rental companies, hotels, cell phone stores and/or any consumer oriented retail space.

Security
Security is often used in the context of information security while using computers. It is an all encompassing term that denotes risk of loss arising from any compromise in secure standards. It involves a set of guidelines, processes, tools, software applications, hardware standards and protocols around protecting cardholder information from unauthorized access, use, disclosure, destruction, modification, or disruption.

Self Service
Self service is the practice of serving oneself, usually when purchasing items. Common examples include many gas stations, where the customer pumps their own gas rather than have an attendant do it (self-service gas pumping is illegal in New Jersey & Oregon); most American stores, where the customer uses a shopping cart in the store, placing the items they want to buy into the cart and then proceeding to the checkout counter/aisles; or at buffet-style restaurants, where the customer serves their own plate of food from a large, central selection of dishes. Self service software is commonly referred to decision support software and even expert systems. It is
typically categorized as a sub-topic within the knowledge management topic of software types. Self service software allows individuals and companies alike to address customer support, technical support and employee support inquiries and needs in an on-demand fashion where the person with a question (need) can interface with the author's generated application via a
computer, a handheld device, a kiosk, register, or other machine type to secure their answers as if they were directly interacting (talking to) the author.

Settlement
The process required to complete the transaction in which all the withdrawals from a certain bank account or charges to a credit card or checking/bank account are posted.

Software suite
A set of software applications that can be used separately or in conjunction to achieve a management goal.

SSN (Social Security Number)
Social Security number (SSN) is a 9-digit number issued to citizens, permanent residents, and temporary (working) residents under section 205(c)(2) of the Social Security Act, codified as 42 U.S.C. § 405(c)(2). The number is issued to an individual by the Social Security Administration, an
agency of the federal government. Its primary purpose is to track individuals for taxation purposes. In recent years the SSN has become a de facto national identification number.

Stored Value card
A plastic card similar to a debit card to which funds are added either through check cashing or cash or direct deposit from a bank account. A stored value card can then act exactly like a debit card that is used everywhere or it can be restricted only to a certain merchant (retail store, casino, coffee chain) or network.

Switching
Switching refers to the real-time routing of transactions arising from the front-end or touchpoint (the store or kiosk or potentially any POS) and the onward appropriately formatted delivery to the bank for authorization then back to the point of service. This vast relaying of transaction information from point of origin to bank of settlement is referred to as switching.

 
Table of Contents
  Self-Service Facts (What is Self-Service?)
  The A-B-C of Self-Service
  Rules for Choosing Self-Service
 
- Avoid "Vendor Tag" (OR Passing the buck)
- A pretty machine is not always a good machine
- Least cost does NOT mean better ROI
- Turn-Key or Cold-Turkey ?
- The Man on the moon
- Plan for Maintenance Woes
  THE F.R.A.M.E.S. PHILOSOPHY
  Transformational Deployment
  INFONOX Firsts
  How Infonox Can Help
  PASS+ : Your ticket to Profit
 
- Pass+1B
- Pass+1R
- Pass+1P
- Pass+2R
- Pass+3R
  Why Infonox ?
  Self-Service Trivia
  Industry Glossary
 
- A
- B
- C
- D, E
- F, G, H, I
- K, M
- N, O, P
R, S
- T, U, V, W