Third-Party Fraud
The simplest way for a third party to commit fraud is for them to get their hands on a legitimate card. There is a large black market for credit cards obtained from hold-ups, break-ins and muggings. Perhaps one of the cruelest methods of getting a card is a "Good Samaritan" scam. In such a scam, credit cards are stolen by pick-pockets, purse-snatchers, etc. That same day, someone looks up your number in the phone book and calls you up. "I just found your wallet. All the money is gone, but the credit cards and your driver's license are still here. It just happens that I'll be in your neighborhood next Wednesday and I'll drop it off then." Since the cards are found, you don't report them stolen, and the crooks get until next Wednesday before you're even suspicious. If such a thing happens to you, ask if you can come and pick the cards up immediately. A true good samaritan won't mind, but a crook will stall you. If you can't get your hands on the cards immediately, report them as stolen. Most issuers will be able to get you a new card by next
Wednesday, anyway.

Ticketing
The opening of a service, event or trouble ticket for an event within the ATM/kiosk monitored network is called ticketing.

Touchpoint
Every point of contact with your current and prospective customers is a "Touchpoint". They range from ads, websites, and sales process experience, to how the phone is answered. The consumer today is increasingly flooded with information from various sources. This increase makes identifying and acquiring customers more complex. And as the complexity of the buying process increases, the experiences customers have with Touchpoints become more involved and more important than ever. In the Self-Service world, a Kiosk solution that directly faces an end user or customer could be considered a touchpoint.

Touch Screen
A device overlayed on a monitor to react to finger touching in the same way as you would use a mouse.

Track Ball
A device consisting of a large ball that is rotated to move a pointer around the screen in the same way as you would use a mouse.

Transaction Lifecycle Management
Transaction Lifecycle Management is the management of a financial transaction throughout its lifecycle from trade inception to settlements.

Transaction Processors
Transaction Processors grease the ATM wheels. A card is swiped or inserted and amazingly the ATM spits out cash. The transaction processor facilitates the transaction, and it has become a rather complicated and dynamic task.

User-Friendly
A term used to show the intuitive nature of a user interface in which case the user does not require special training to use a device/kiosk/machine.

User Interface
The user interface is the sum total of the means by which people (the users) interact with a particular machine, device, computer program or kiosk The user interface provides means of:

1. Input, allowing the users to manipulate a system
2. Output, allowing the system to produce the effects of the users' manipulation.

Virtual Bank
A virtual bank is a bank with a very small or nonexistent branch network. It offers its financial services by:

• Telephone banking
• Online banking
• Automated teller machines
• Mail banking

By eliminating the costs associated with retail banking, virtual banks may offer higher interest rates and lower service charges on their savings accounts than their competitors.

Some Self-Service Kiosks are called Virtual Banks or Virtual Tellers since they perform the same functions as a bank teller, but in Self-Service form.

VISA
is a non-profit corporation (SURPRISE!) that is best described as a purchasing and marketing coalition of its member banks. VISA issues no credit cards itself - all VISA cards are issued by member banks. VISA does not set terms and conditions for its member banks - the banks can do pretty much as they please in signing cardholders. All VISA charges are ultimately approved by the card issuer, regardless of where the purchase was made. Many smaller banks share their account databases with larger banks, third parties, or VISA itself, so that the bank doesn't have to provide authorization facilities itself.

Wire Transfer
A wire transfer is an electronic transfer of funds. Wire transfers can be done by a simple bank account transfer, or by a transfer of cash at a cash office. Bank wire transfers are often the most expedient method for transferring funds between bank accounts. A bank wire transfer is a message to the receiving bank requesting them to effect payment in accordance with the instructions given. The message also includes settlement instructions. The actual wire transfer itself is virtually instantaneous, requiring no longer for transmission than a telephone call.