| (Questions
you should be asking)
- How do you choose a self-service solution?
- What are the best practices?
- Who is most equipped to know?
- What is the ABC of self-service?
- What are the rules of self-service?
- What must every enterprise know before
embarking on a self-service strategy?
 Answering
these questions is a challenge for all managers
looking to bring self-service benefits for
their organizations. Further compounding
the challenge is the legacy self-service
industry consisting of ATM providers and
associated SW vendors. These vendors have
not been able to successfully present a
compelling value proposition for major deployers
to move beyond pre-network/Internet era
software techniques and models. Consequently,
the state of the self-service industry is
fragmented and it remains in perpetual transition.
The bulk of ATM deployments continue to
remain on the legacy OS/2 operating system
and remain constrained by rigid and proprietary
communication protocols. Migration to Microsoft
Windows and TCP/IP is snail paced and quite
often with yet more lock-ins due to rigid
processing hosts, which makes the situation
no easier. It is just as difficult to add
new services and improve serviceability
today as it was with the legacy tools.
Recognizing this Infonox has developed
an end-toend strategy for self-service transformation.
Please visit www.infonox.com/transform
for an interactive demo on how we easy we
have made this. |
