| |
| The Most important
things to remember are:
Avoid “Vendor Tag”
(OR Passing the buck)
In the self-service automation market
a single vendor cannot provide all the pieces.
A number of participants have to work together
to deliver the best-fit solution. This in
itself creates a risk for the deployer.
The Figure above is an illustrative example
to show how susceptible a deployer is to
the Vendor Tag situation. This example is
for the rapidly growing financial service
industry but can be applied with minor changes
to other industries like Retail, Entertainment,
and Healthcare. As a result the
enterprise looking to deploy a self-service
solution (network) has a huge challenge
to identify and engage the right vendor(s).
Even then a lot of time and money must be
spent to integrate the components.
| |
Solution
Module |
Description |
Costs
($)
Approx |
| Vendor
1 |
Hardware
Integrator
(The Kiosk or ATM) |
Numerous
sub vendors are the source for peripherals
like Check readers, card readers, camera,
Touch Screen,... |
$3000
to
$75,000 |
Vendor 2
|
The Device Software |
SW that runs on
top of the operating system (Windows
or Linux) to keep peripherals working
together - often called Device SW. This
SW could be XFS/JXFS compliant or native.
Most peripherals are non-XFS so native
is very common too. |
$750/device
plus per
machine &
22% per year |
Vendor 3
|
The Operation SW
modules |
Several sub-vendors
can be involved. Accounting Module,
Monitoring Module, Call Center Module,
Help Desk Provider. |
Actuals +
22% per year |
| Vendor 4 |
Application(s) |
The SW company
that develops that
applications to serve the customers.
Often the deployer invests in it through
in-house FTE'. Recurring maintenance
costs are also applied. |
Actuals +
25% per
annum |
| Vendor 5 |
Project Management
& Co-ordination |
Often the deployer
invests in this. |
Time and
material |
| Vendor
6 |
Maintenance Provider
|
A third party that
provides site maintenance, updates and
repairs. Usually under an SLA. Sometimes
the location can provide it too. |
$$ Per
machine per
month |
| Vendor 7 |
Bank or Settlement
provider |
A company that
may provide cash (if dispensing kiosks
are used), settle money if Bill Pay
is delivered. |
Setup + per
transaction |
| Vendor 8 |
Data center Hosting |
If outsourced then
the vendor that hosts the solution. |
Setup + per
month
recurring |
| Vendor 9 |
Switching and
Processing |
Companies that
provide credit, debit, check, bill pay
and money transfer processing. Could
also include pre-paid card top-ups,
accounts signup and other services. |
Setup + per
month
recurring |
Rule 1
Avoid “Vendor Tag” at all cost.
Choose a provider with experience in Self-Service
and who is unbiased toward traditional ATM
technology. A ‘Self-Service’
system is not a PC on the Internet.
|
|
|
|
 |
 |
| Table of Contents |
| |
Self-Service
Facts (What is Self-Service?) |
| |
The
A-B-C of Self-Service |
| |
Rules
for Choosing Self-Service |
| |
|
| |
THE
F.R.A.M.E.S. PHILOSOPHY |
| |
Transformational
Deployment |
| |
INFONOX
Firsts |
| |
How
Infonox Can Help |
| |
PASS+
: Your ticket to Profit |
| |
|
| |
Why
Infonox ? |
| |
Self-Service
Trivia |
| |
Industry
Glossary |
| |
| - |
A |
| - |
B |
| - |
C |
| - |
D,
E |
| - |
F,
G, H, I |
| - |
K,
M |
| - |
N,
O, P |
| - |
R,
S |
| - |
T,
U, V, W |
|
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|
