The Man on the Moon - 1

Self-service networks require babysitting in the set-up stage. Vendors may promise a dedicated person for monitoring the kiosk to ensure that the kiosk runs reliably. This approach sounds great and during a pilot it helps a vendor to show maximum up time. For 10 kiosks it is perhaps even realistic, for 1000 it is clearly improbable. So, review your deployment plan. Are your vendors
promising more than they can deliver? Often the businesses input and questions can yield a more effective deployment plan than a larger scale pilot plan.

The Man on the Moon - 2

Be cautious of promises that are not backed by facts about software expertise. Remember that informational kiosks are not transactional kiosks. Also an ATM is primarily a cashdispenser and cannot be a cost-effective multifunction service delivery device. The architecture and data structure required to monitor financial transactions is completely different from the system adequate for informational kiosks. If a vendor has the majority of their experience in informational Kiosks, be assured that they don’t have the necessary know-how for transactional services.

Rule 5 and 6
Be wary of exaggeration and unrealistic deployment plans. If your vendor says they will send a man on the moon for you, get a reality check.