CallNox™ is a powerful,
virtual call center solution that is designed to run as a
thin-client or web based application. With CallNox, your help-desk
or customer service representative - located anywhere in the
world-enables you to deliver support services to your customers
in any time-zone.
To match potential applications in the financial services
area, the CallNox architecture is an opt-in module that can
be customized to any workflow needs.
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| Features |
| Powerful integration - CallNox is
seamlessly integrated with Infonox’s reporting (ReportNox)
and monitoring (MonitorNox) products. New features can
be configured on-demand. The central CallNox server can
be configured to manage the user interfaces at the level
of each Customer Service Representative (CSR). Based on
login level and access profiles financial data is always
secure but available and accessible for the most rapid
resolution of any problem. |
| Rapid Response - CallNox uses a task-oriented
approach and a customer service representative (CSR) who
is assigned a task can instantly retrieve all aspects
of the task across multiple databases and networks. The
CSR can then proceed to respond to questions and issues
in the fastest possible manner. |
| Global Collaboration - CallNox users
can collaborate across continents to best support customers
– voice and data can be shared over VoIP links.
Even regular ACD (Automatic Call Distribution) systems
can be integrated into CallNox. |
| Customizable Interface – the
CallNox user interface is powerful enough to bring together
multiple views of backend systems and silos, even though
they may exist in entirely different locations. The Interface
is also configurable for the type of service environment
e.g., outsourced or in-house. |
| Optional telephone integration- Plug
and play VoIP (Voice over IP) gateway option with Infonox
built solutions that need telephony integration. Phone
integration enables telephony on ATM machines and kiosks
as well as acts as a telephony gateway for calling card
calls. Telephony is capable of executing fraud prevention
workflows when ANI (Automatic Number Identification) is
used for credit check and underwriting. Telephone integration
is capable of multi-language support on special transactions
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| Benefits |
| CallNox delivers a one-stop call-center
solution. It covers the needs of all businesses involved
in the complete process of the transaction since Infonox
solutions are end to end, and show transaction data from
origination to settlement. |
| CallNox allows financial service
providers to maintain and strengthen customer relationships
using a centralized system for call handling and problem
resolution. The users of CallNox have a comprehensive
view of any customer issue. |
| CallNox supports some of the most
complex financial transactions, yet is easy to install
with an easy interface to operate products. Since CallNox
is web-based, the only required infrastructure is a PC
with a browser and a connection to the Internet –
CallNox runs over SSL. |
| CallNox has a very low cost of ownership
being an end-to-end solution that can scale across infrastructure
unlike multi-vendor solutions that may work in piece-meal
fashion. |
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Opt-In Modules 
