| In a variation of self-service
and full-service, two or more customers can be served at the
same time. During the first step, customers enter information
at the POS and in the second step, the transaction is completed.
Business Drivers
- Security: This model ensures high customer
and transaction security since PIN and Identity is verified
immediately at the terminal.
- Customer Service: In high customer traffic
areas, customers wait times are shortened since one Service
staff member can manage customers using two or more satellite
terminals.
- Revenue Source: This model helps provides
excellent customer service and assists Staff in anticipating
a Cross-sell or Upsell opportunity by the time the customer
finishes the first step.
| Features |
| Real-time reporting or alerts for
health and status of each terminal available |
| Sample reports: Product usage, Transaction
Reports and Customer History |
| Can be integrated with an existing
POS system or Teller System, directly to a Host System |
| Cash handling features at Terminal |
| Configurable reports as per your
requirements |
| Reporting available in real-time |
| Based on widely used and available
technical standards |
| Integration with legacy systems. |
| Benefits |
| Automated processing and paperwork |
| Increases number of transactions
or clients served at a branch or store |
| Increased personal attention for
each customer with lower costs |
| Customer has greater control over
the transaction |
| Reduced errors and higher customer
satisfaction |
| Swipe card and PIN process protects
against fraud. |
| Fingerprint scans and pictures taken
at Terminal eliminates identity theft |
| Enhanced security for customers |
|
