Introducing COUNTERPASS™
The world’s first fully integrated, touchscreen-enabled solution for processing payments AND financial services from the industry’s leading service providers.
Say Good-bye to Single Purpose POS Terminals Forever!
The new Counter*PASS solution from Infonox combines award-winning software and the most advanced hardware platform in the industry. Designed for banks, credit unions, retail outlets, grocery, convenience stores and check cashers, this platform will enable your locations, merchants or agents to both process payments AND offer new financial services – all through an integrated touchscreen interface. Why invest in a dumb POS terminal that can only process credit and debit payments when you can do so much more with Counter*PASS?
Do more than just Payments – Earn Incremental Revenue!
Companies that provide services directly to consumers are always on the look-out for new products and services to offer their existing customers and drive new customers into their stores. With Counter*PASS, Infonox brings a complete portfolio of financial services and payment capabilities to your locations – completely integrated through a single application and PC-based platform. Infonox has already connected to the industry’s leading providers so activating new products and services is a snap.
Do your stores or branches suffer from TMH Syndrome?
“Too Much Hardware” Syndrome is a common problem in today’s retail and branch environments. It seems that every processor and service provider has their own hardware solution that clutters counter-space, complicates clerk and teller training and makes it nearly impossible to reconcile at day’s end. The Counter*PASS solution solves this problem in spades by integrating ALL of these services into a common platform, allowing your store personnel to focus on the most important thing: the Customer. Imagine pulling a single report that provides real-time, on-demand visibility to ALL of your transaction activity for the day, including both payments and financial services. Imagine only having to train your employees on a single application and hardware solution. Imagine having all these capabilities packed into a small form-factor device that takes up less space than the average monitor. That’s Counter*PASS.
What is YOUR Total Cost of Ownership (TCO)?
To understand the real value of an integrated platform, it’s necessary to consider the Total Cost of Ownership of any solution deployed to the “field.” The initial cost of the hardware is roughly only one third of the total cost; other costs include training, on-going maintenance and repair, upgrades and lost revenue as the result of down-time. The Counter*PASS platform is based on a completely embedded and integrated PC solution that has NO INTERNAL MOVING PARTS such as a fan or hard drive. Why is this important? Because the fan, hard drive and power supply are the three most common reasons for PC failure. By eliminating these two components AND removing the power supply, the reliability and Mean Time Between Failure (MTBF) of the Counter*PASS solution is extremely high. Fewer failures means lower repair costs, less down-time and less lost revenue. PLUS, training is simplified as the clerks and tellers only need to learn a single application instead of a hodge podge of various “service specific” applications.
Increase Foot Traffic, Acquire, Retain & Delight New Customers.
The types of services offered on Counter*PASS are used by millions of Customers every day. Many retailers have not been able to offer all of these services in their stores due to labor costs, limited counter space , licensing and training concerns . Counter*PASS from Infonox offers a better way to enable these profit-generating services in locations, all in a turn-key solution.
Data Privacy and Security means more than good intentions.
The ever-present threat of identity theft and data privacy risks has caused growing concerns in the market as to how to protect customer and transaction information in the field. The Counter*PASS platform has been specifically designed to give banks and retailers complete control over their environment in the stores and branches. With Windows XP Embedded and built-in security features of Infonox’s thin-client software, no customer or transaction data is ever stored on the device itself – eliminating the risk of data being retrieved from stolen or compromised hardware. In addition, Infonox’s advanced monitoring and reporting tools provide real-time status information for every location in the network – allowing you to instantly respond to a missing or tampered machine. As there are no CDROM, DVD or Floppy Drive ports, data cannot be stolen directly from the device and removed from the location. And, finally, the USB Ports can be restricted to only be used for use with approved and authorized peripherals necessary for the services – eliminating the risks of USB Flash drives or other USB-based storage media.
 Real-time Monitoring and Systems Management
Lowering your costs even further.
Infonox’s remote system management and monitoring solution has been hailed as the most sophisticated and robust in the industry. Our real-time monitoring solution provides up-to-the-second status of not only the application, but each peripheral connected to the device. At any time, support personnel can determine the status of any machine in the network through a simple dashboard view. Automatic tickets are generated for errors that occur to alert support personnel to potential or actual failures or issues, allowing you to PROACTIVELY manage your stores and reduce downtime. Plus, it has built-in remote diagnostic and troubleshooting tools that enable support personnel to securely connect to the machine to determine the exact cause of a failure and fix it quickly, eliminating the need for costly replacements and repair technicians. Software administration and upgrades are easily managed through a robust Software Distribution System that makes upgrading an entire network as simple as pressing a few buttons.
True Thin-Client = Realized Flexibility and Extendibility.
Are you concerned about being able to add new products and services in the future? Are you worried that a large investment in hardware and software today will limit your options going forward? With Counter*PASS, our thin-client approach affords you the flexibility of adding new products and services on-demand. Infonox specializes in adapting our application to your unique requirements and business needs.
How Do You Take Your Branding? 
The Counter*PASS solution has been designed to support customized branding to re-inforce your brand to your locations, merchants or agents. Whether you’re an ISO, Acquirer, Processor, Service Provider or Retailer, you have the flexibility to brand the Infonox solution in any way you desire, giving your solution a unique experience to the branch or store.
But I Need Something Special – Can Infonox Help?
Absolutely. Infonox has developed a set of robust core technologies over the past ten years that make the development of customized solutions a snap. We leverage our breadth of experience in financial services, payment processing, device management and back-end system interfaces to enable the rapid development and deployment of delivery solutions across every channel, from web-based, self-service, countertop POS and mobile.
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